Frequently Asked Questions

Do you offer trial classes?
Yes! We offer a free trial session to understand your needs and objectives before explaining our memberships. Book yours today at https://tyfit.club/schedule !

What are your classes like?
We cater to all fitness levels and abilities. Head over to https://tyfit.club/gallery to see more or follow us on social media. Even better is to come for a free trial class to experience it yourself!

What if I have old injuries or medical issues?
Do let us know of any issues and we can always regress or modify exercises for those dealing with mobility, injury or medical issues.
Some of our members are physically challenged but we train them all the same! See this video https://www.youtube.com/shorts/QlkYwPJAeZM
Notice I didn’t mention age as an issue. Because it’s not! Warren featured in the pic below is above 50 years old. Our oldest member so far is 67 years old!
#tyfitgrandmafitterthanyou

I have not been exercising for some time, I'm afraid my weight is too high, I'm scared the weights are too heavy for me. 
Do it at your own pace! It's the same as how you don't finish the fries at MacDonald's or your food at meals. We can prescribe the exercise and you can decide how much you want to do.
Most important is to get started! And slowly progress for the future you to thank you for taking that first step today. Now go to https://tyfit.club/schedule and book your free trial!

Do I need to be fit? What if I can't keep up?
That's exactly what TYFIT is about. We cater to all fitness levels and abilities. We believe everyone deserves a safe and supportive environment to work on their health and fitness! Book your free trial at https://tyfit.club/schedule

Do you offer diet advice? 
Yes we do in our #signatureTYprogram! Check it out on https://tyfit.club/pricing or join us for a free trial and we'll explain it to you.

Do you offer a money back guarantee for #signatureTYprogram?
YES. We guarantee you 10% results upon completion of the program, subject to T&Cs which spell out your commitment and adherence to the daily diet guidelines and daily workouts required.

What are your Terms and Conditions for the #signatureTYprogram money back guarantee?
Signature TY Program Terms and Conditions
1. TYFIT hereby commits to guaranteeing you 10% results upon completion of the program, which includes daily diet guidelines and daily workouts for 6 days a week. The guarantee is subject to your commitment and adherence to the daily diet guidelines and daily workouts. You are expected to send daily pictures of your meals and workouts to TYFIT via tagging TYFIT on social media, or TYFIT's Signature TY Program group chat, or personal message to TYFIT coaches. 
2. The 10% results are defined as the percentage cumulation of the 3 parameters taken during baseline body testing, namely, body weight, body fat percentage, and skeletal muscle percentage. See example below for calculation.
i. Body weight: Decreased from 100kg to 95kg; 5% loss = 5% result.
(Result will be taken as 0% if there is a gain in body weight instead. It can happen if you built more muscle than the weight you lost instead.)
ii. Body fat percentage: Decreased from 25% to 20%; 5% loss = 5% result.
iii. Skeletal muscle percentage: Increased from 40% to 45%; 5% gain = 5% result.
(Result will be taken as 0% if there is a loss in skeletal muscle percentage instead. It can happen if you do a lot of cardiovascular work without weight or strength training.)
Total result from above: 5% + 5% + 5% = 15% results.
3. You will receive a full refund of your money paid for the program upon completion if you have fulfilled 100% adherence to the daily diet guide and daily workouts but achieved 0% or less results.
4. You will receive a prorated refund of your money paid for the program upon completion based on the results achieved if you have fulfilled 100% adherence to the daily diet guide and daily workouts. See example below for calculation.
i. Body weight: Increased from 100kg to 105kg; 5% gain = 0% result.
(Result will be taken as 0% if there is a gain in body weight instead. It can happen if you built more muscle than the weight you lost instead.)
ii. Body fat percentage: Decreased from 25% to 21%; 4% loss = 4% result.
iii. Skeletal muscle percentage: Increased from 40% to 44%; 4% gain = 4% result.
(Result will be taken as 0% if there is a loss in skeletal muscle percentage instead. It can happen if you do a lot of cardiovascular work without weight or strength training.)
Total result from above: 0% + 4% + 4% = 8% results.
You would then be entitled to a 20% refund of your money paid for the program as you have achieved 8% / 10% = 80% of the guaranteed 10% results. 
5. You must present proof of your 100% adherence to the daily diet guide and daily workouts in order to make a claim of your money paid for the program. You cannot 'makeup' for meals failed or workouts missed, ie, 2 workouts tomorrow cannot makeup for the workout missed today.
6. The daily workouts can be replaced by TYFIT classes. There is no makeup for the weekly classes. If you miss any session this week, there’s no makeup in the following week.
7. This "money-back guarantee" only applies to the first time you participate in the Signature TY Program. Subsequent participation would not be entitled to any claims. 
8. All refunds will be refunded via cash or Paynow.

How much are your classes and programs?
We offer various pricing options to suit your needs and schedules. Head over to https://tyfit.club/pricing to view but it may confuse you! Best is to come for a free trial class for us to discuss and explain.

What payment methods do you accept? 
We accept all major credit cards and PayNow. Contact us for any other questions!

How are details of my payment methods protected?
Our payment processor is Stripe, a PCI DSS Level 1 provider, the highest security certification in the payments industry. It protects data through encryption, secure connections, and advanced fraud detection, and its security measures are subject to rigorous annual audits and checks. 

What is your refund policy?
At TYFIT, we strive to provide the best experience for all our members. Please note the following refund terms:
Membership Cancellations by TYFIT
If a membership is cancelled by us, you will receive a full or pro-rated refund, if the membership has been utilised, to your original payment method or Paynow within 5–7 working days.
Non-Refundable Purchases
Membership fees, packages, and promotional offers are non-refundable once purchased, even if they have not been utilised.
Cancellation of recurring memberships
Your subscription will auto renew until stopped. You can cancel your subscription at any time before the next billing cycle. Refunds will not be given for any unused portions of the Paid Subscription whether it is monthly, quarterly, annually or any other periodic cycle. For example, if you are subscribing to a monthly Paid Subscription and cancel during a given month, you will be charged for the whole given month and maintain access to the Paid Subscription through the end of that month.
Special Considerations
For medical or exceptional circumstances, please contact us at hello@tyfit.club — we’ll review your request on a case-by-case basis.